The Colonial Theatre

Ticket Purchases

• All sales are final.
• All performance dates, times, prices and artists are subject to change.
• Tickets purchased over the phone will be mailed unless otherwise requested.
• Tickets purchased on the website will be held at Will Call unless otherwise requested by contacting the Ticket Office.
• All tickets purchased less than seven days prior to a performance will be held at Will Call.
• Checks should be made out to The Colonial Theatre.

Handling Fee

There is a $5 (non-refundable) handling fee for all ticket orders placed over the phone, by fax or on the website. There is a $2 (non-refundable) handling fee for all ticket orders placed at the ticket office window (111 South Street, Pittsfield, MA).

Flexible Ticket Exchange Policies

• If your plans change, policy allows you to attend another Colonial event that better suits your schedule. Tickets for the new performance will be based on availability at the time the exchange request is received by the Ticket Office.
• There is a $5 per order convenience fee for all exchanges.
• Exchanges are subject to availability; 24-hour notice required.
• Exchanges can be made by phone or in person at the Ticket Office.
• If ticket exchanges are for lower-priced tickets, the difference in price will be credited to your patron account and may be used towards future Colonial presentations.
• Tickets may be returned with 48 hours notice; the value of the tickets will be credited to your patron account and may be used towards future Colonial presentations.
• All previously purchased tickets must be returned before new tickets are released.
• All new tickets will be held at Will Call and require identification for pick up.

Ticket Donations

If you find you are unable to use your tickets, please consider donating them. You will receive a tax-deductible receipt equal to the value of your tickets (excluding handling fees) if we receive them at least 48 hours prior to the performance.

Children

Every person, regardless of age, must have a ticket.

Weather

In the case that a performance is canceled due to inclement weather, tickets will be refunded.

Smoking is strictly forbidden in all areas of the theater.

Photographing, sound recording or the possession of any recording device inside The Colonial Theatre, without the written permission of theater management, is strictly prohibited.